At FlixPrime, ensuring our customers enjoy the highest level of satisfaction is our top priority. We understand that circumstances may change, and we’re here to support you every step of the way. Below, you’ll find details on our revised refund policy to better accommodate your needs:

### 24-Hour Full Money-Back Guarantee:

For total peace of mind, FlixPrime offers a full money-back guarantee within 24 hours of your purchase. If our service doesn’t meet your expectations on the first day, we’re committed to making it right. (No Refunds for 7-Day Trial)

 

### 7-Day Partial Money-Back Guarantee:

We also understand that you may need more time to evaluate our service. That’s why we extend a partial money-back guarantee for up to 7 days from your purchase date. For the 7-Day Partial Refund, we deduct $2 for each day the service was used.

 

### Important Note on a 7-day trial subscription:

Please be aware that our 7-day trial subscription is not eligible for a refund. We encourage you to utilize this period to fully explore what FlixPrime has to offer. (No Refunds for 7-Day Trial)

 

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### Refund Policy on Subscription Setup, Device, and Internet Issues:
We aim to provide excellent customer service and support to make setting up your subscription as easy as possible. While our team is available to assist you in configuring your subscription, it is ultimately the customer’s responsibility to set it up correctly.

Please note that refunds will not be issued for reasons related to the inability or unwillingness to set up the subscription, provided the subscription itself is working correctly. We are here to help guide you through the setup process via Live Chat or WhatsApp, but this assistance does not constitute a reason for a refund if the subscription is functioning as intended.

To ensure fairness and maintain the integrity of our service, please note the following regarding refunds:  

 

For a refund request to be considered, you must demonstrate an issue with your subscription or that our support team was unable to resolve a legitimate issue you experienced. **If our support team confirms that your subscription is fully functional, you will not be eligible for a refund.*

 

Unfortunately, some individuals attempt to exploit our service by purchasing a subscription, using it for a short period (hours or days), and then requesting a refund. This unethical behavior incurs unnecessary costs for both us and payment processors like PayPal, including time, effort, and additional fees.  

 

 

To protect our customers and ensure a fair experience for everyone, we and PayPal strictly enforce our refund policy. We thank you for your understanding and support in maintaining a trustworthy and efficient service.

 

### Refund Request Process

To initiate a refund, please reach out to us at [email protected] within the applicable period from your purchase date. Include your name, email, and order number so we can swiftly process your request.

 

### Processing Your Refund

Upon receiving and approving your refund request, we’ll process the refund within 1-3 business days, crediting it back via your original payment method.

 

### Purchases Through Third Parties

Please note, this refund policy applies exclusively to purchases made directly through FlixPrime. For products or services acquired via third-party providers, please contact them directly for refund inquiries.

 

### Need Assistance?

If you have any questions or need further clarification on our refund policy, please don’t hesitate to get in touch:

 

– **Email: [email protected]

 

We’re here to ensure your FlixPrime experience is nothing short of exceptional. Thank you for choosing FlixPrime.